Shipping policy
We are committed to providing fast, reliable, and transparent shipping to our customers across Canada and the United States. Please review the details below to understand our shipping process, timeframes, and policies.
Order Processing
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Business Days: Orders are processed Monday through Friday, excluding weekends and statutory holidays.
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Processing Time: Typlly 1–3 business days. Processing may be slightly longer during peak seasons or promotions.
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Order Confirmation: Email confirmation upon order placement and tracking email once shipped.
Shipping Within Canada
| Shipping Method | Delivery Time | Order Value | Rate |
|---|---|---|---|
| Standard | 3–5 business days | Under $49.5 CAD | $7.5 CAD |
| Standard | 3–5 business days | $49.5 CAD & over | Free |
| Express | 1–2 business days | $13 CAD | Calculated at checkout |
Carrier Services: We partner with reputablerriers. Tracking will be provided once your order is in transit.
Shipping to the United States
| Shipping Method | Delivery Time | Rate |
|---|---|---|
| Standard | 7–13 business days | $10 USD flat rate |
Customs & Duties: U.S. customers are responsible for any applble customs duties, taxes, or import fees.
Order Cancellations & Modiftions
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Before Shipment: Contact [email protected] toncel or modify orders.
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After Shipment: Cancellations are not possible. Customers pay return shipping costs, and a restocking fee applies depending on the product.
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Refused Shipments: Shipping costs and restocking fee will be deducted from the refund.
Additional Information
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Undeliverable Packages: Incorrect addresses are non-refundable; extra charges may apply to reship.
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Lost or Damaged Packages: Notify within 7 days of expected delivery. We will work with therrier to resolve the issue.
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Shipping Delays: Delivery may be affected by factors beyond our control (weather,rrier issues, customs).